| 1. |
What is the clarity and colour of the diamonds? |
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Our diamonds can be hand picked by you. If you like a ring but want a different quality diamond, just let us know. You can choose the clarity, colour and carat.
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| 2. |
Can I find out exactly what colour and clarity a particular certified ring is? |
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All our rings have a description of the diamond that is being used.
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| 3. |
Will my product come with a certificate? |
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In general, diamonds that are larger then 0.50 points have certificates.
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| 4 |
Are the products hallmarked? |
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If you have purchased an item from the diamond section then yes, our entire gold and platinum ranges are hallmarked. Our silver is also hallmarked with 925. If the weight of the silver is 7.78g or more it will have the full Assy hallmark.
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| 5. |
Can you engrave my product? |
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We are able to engrave most items. Please let us know by email if you want this done.
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| 6. |
How long will it take to deliver? |
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This depends on if the item is in stock or if it is a bespoke item. Usually delivery times takes up to 7 days. If you have ordered a bespoke item then delivery time will depend on the complexity of the item. We will let you know on individual items. If you need an item urgently, let us know by email and we’ll inform you whether or not it can be shipped immediately. info@silverdiamonds.co.uk
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| 7. |
How will it be delivered? |
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All our items are delivered by special delivery and need to be signed for as per our Terms and Conditions.
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| 8. |
Can I change my delivery address? |
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As a security precaution we will only deliver to the address where your bank details are registered. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you.
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| 9. |
Do you deliver outside the UK? |
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At the present time we only deliver to addresses in the UK.
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| 10. |
Is the product insured? |
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The item(s) are insured for delivery only.
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| 11. |
Can I return a product? |
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We offer a seven day exchange or refund policy for all silver items except pierced earrings (due to hygiene reasons). Our diamond jewellery may be exchanged unless it is one of our bespoke items. Please see our returns policy.
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| 12. |
How do I know which ring size to buy? |
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The best way to find out your ring size is to go to a jeweller who will be able to assist you; or by measuring your size yourself by completing the following:
(a) Wrap a piece of string or paper strip around the base of your finger.
(b) Mark the string or paper where it overlaps to form a complete circle.
(c) Measure the length (mm) of the section of string or paper where it overlaps around the finger.
Compare your measurement with this chart below to determine your ring size.
Please note: You need to take the knuckle into consideration when sizing. The base of your finger may be smaller than your knuckle. Also wider bands should be sized ½ -1 size larger. (It is advisable to ask a jeweller to size your ring).
To get your fiancée’s ring size without her knowing, ask to clean her rings the next time you are in the mall. You can then secretly ask the sales person to check the size for you!
Alternatively, you can slip her ring on your finger and mark the spot it fits. Then measure that spot with the directions above.
Click here for the Ring sizing Chart
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| 13. |
What is a facet? |
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A facet is a flat face or plane that has been cut and polished on a gemstone. Facets are placed at varying angles to one another. The placement, angle and shape of the facets are carefully planned and executed to maximize the stone's inherent fire, colour and brilliance.
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| 14. |
What are inclusions? |
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Inclusions are the tiny marks inside the stone that make every diamond unique. They refer to any mineral or crystal trapped within the diamond crystal at the time it is being formed deep within the earth.
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| 15. |
Do inclusions and colour affect sparkle? |
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Sparkle relates to the diamond's brilliance - the intensity of the white light reflected back to the eye when you look down into a diamond. It is really the cut and proportioning of the stone that determines its sparkle. In some instances, a small white or black inclusion could be reflected within the stone.
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| 16. |
Which characteristic affects the price of a diamond the most? |
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The "4 Cs" of a diamond - Colour, Clarity, Cut and Carat - can be considered independently or collectively. We suggest you consider the value of a diamond based on all four characteristics, but also take into account which feature is most important to you as the wearer.
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| 17. |
Why are diamonds so rare and expensive?
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When mining diamonds, it takes approximately 23 tons of blueground - the earth in which diamonds are formed to yield 5 carats of rough diamond material. Furthermore, only 20% of any diamonds recovered are gem quality, while the remaining 80% are suitable only for industrial purposes
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| 18. |
Can you scratch a diamond? |
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Yes, but only with another diamond. The diamond is the hardest natural substance known to man and is almost 100 times more resistant to scratching than the next hardest material.
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| 19. |
If I hit my diamond will it crack or break? |
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It very well could. Even though the diamond is the hardest substance known to man, it can still be damaged if struck hard and against the grain. Think of the diamond's crystal structure as similar to the grain of wood. There are growth lines as well as a "hard" and a "soft" direction. A blow against the grain of a diamond can cause it to crack, chip, split or even shatter. In fact, diamond cutters determine how to cut a stone based on their understanding of the rough crystal's structure and growth lines.
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| 20. |
Which shape offers the best sparkle? |
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A round diamond is symmetrical; it reflects nearly all light that enters it. The round brilliant cut has been mathematically researched to produce the maximum brilliance, its FIRE, thus giving the round cut diamond the best sparkle.
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